Terms & Privacy: (Updated 4/10/2024) By accessing or using the features of this website, you agree to be bound by the following terms of use and privacy policies. The phrases "us" or "we" or "our" or "I" or "me" or "my", etc. (or in quotational references used on the site "they" or "them" or "he" or "him", etc.) or specific names, or similar phrases used on this site or in these terms shall refer to the owners or operators of this website, or their representatives, or the technician(s) working on their behalf, any of whom may or may not be the same person(s). "Technician" refers to us, or any representative of us who provides services on our behalf. This section shall constitute a legally binding agreement between the client (which is you, or any person or business or organization you represent, or any person who uses this website in order to communicate regarding receiving, or to receive, the services offered or advertised, any of which may referred to in these terms as "you" or the "client(s)") and us (as defined above). Our policies on privacy regarding use of this website are also contained within this section, and thus this entire section shall be regarded as the terms and conditions of using this website and any resulting services, and also as the website's Privacy Policy. This whole section may collectively be referred to as the "terms" or "terms and conditions" or "terms of use" or "terms of service" or "terms and privacy policy". By using this website or contacting us through this website or communicating with us through email addresses related to this website, or by using our services (as noted on your invoice), you agree to be bound by these terms regarding all of the services that we or our technicians provides, and in your resulting communications with us. These terms shall continue to apply to any subsequent service requested or received by a client, in perpetuity. These terms may be updated or altered at any time without prior notice, and you agree to be bound by any updated terms in any subsequent interactions or communications with us, and to check this page periodically for such updates. To agree to these terms, you must have the full right, power, and authority to enter into and perform under this agreement without the consent of any third party (including any of your current or former employers), or having their full consent. You must comply with all of the applicable terms of this agreement, and you must comply with all applicable laws, rules, and regulations that would apply to you. By agreeing to these Terms, you expressly acknowledge that (a) you have read these Terms and agree to all of the terms and conditions, (b) you are 18 years of age or older, (c) you have the right, authority and capacity to enter into this Agreement, and (d) if you are entering into this Agreement on behalf of an entity, you have authority to act on behalf of that entity and to bind that entity to this Agreement. Privacy: Any data collected by this website or its operators will never be sold or otherwise misused. No personally identifiable information is collected automatically, and you will not be tracked beyond your anonymous browsing activity on this website. Your anonymous use of the website may be analyzed simply for the purposes of optimizing or maintaining the website. You will not be tracked outside of this website. We do not use tracking cookies on this website, but ordinary cookies may be used in order to store temporary information about your usage of this website. If you choose to use the contact form, or to use the methods provided on the website to get in touch by submitting your phone number or email address, you may be contacted directly by the operator(s) of this website or their representatives or technicians. The information you submit will not be sold or used for mass-marketing purposes, besides the possible occasional direct follow-up contact, reminder, or other non-intrusive communication attempts. You agree not to hold the operators of the website responsible for any damage arising from the use of the website or submitting the contact form. We (the website operator(s)) use standard best practices in terms of security and website operation to protect the website and any data you submit through the contact form. You may optionally use the contact form to submit more details than just your email address or phone number, and in this case you should take care to submit only the information you deem safe to submit through an internet form. We take no responsibility for any information submitted, though we will take care to keep it as secure as possible anyway. If you choose to use the contact form, or to use the methods provided on the website to get in touch by submitting your phone number or email address, you may be contacted directly by the operator(s) of this website. Your information submitted will not be sold or used for any third-party marketing purposes, besides the possible occasional follow-up contact by us, or (rarely) direct marketing material from us. You must not use the contact form to submit spam or other unsolicited material or any unlawful content. Content on this website may not be duplicated or re-used without express permission, and association with this website or its operators or its content may not be expressed without permission. You must warrant that any information submitted through this website or in subsequent communications is true and accurate to the best of your knowledge. You are responsible for any Internet connection, data usage and telecommunications fees and charges that you incur when accessing this website. Other Terms: If any part or section or provision or point within these terms should be found to be unenforceable or invalid for any reason, it shall not impair or or invalidate or disqualify or diminish any other part or provision or section or point within these terms or these terms as a whole, and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Any waiver or failure to enforce any provision of these terms on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. We currently only offer service within the borough of Manhattan in New York, NY, and the immediate surrounding areas. Requests to provide service at any location will be considered at our full discretion. We operate under the laws of the United States, and New York State, and New York City. The claims made on this website should be regarded as personal opinions. No guarantees can be made as to the service you will receive for your particular issue, as it is often impossible to predict such things before evaluating your technology, or even before attempting to resolve the specific issue and exhausting reasonable options. Claims made in any off-site marketing material, or otherwise by us, should be regarded as the same. "Appointment" or "visit" or "support" or "service" generally refer to any instance of a client contacting us for technical support or similar offered services, and receiving a potentially billable service on any given day. A situation which may require a technician to make a return visit in order to continue providing service on subsequent days shall be considered as multiple appointments or similar. Any limited-time offer/promise/discount regarding half off your first appointment, or your first appointment being free, refers to any individual or business (client) using our services for the very first time (as determined by us in good faith and at our discretion), and will be charged a discounted rate (50% off, or 100% off, etc.) of the quoted hourly rate for the first instance of billable service, up to one hour. The client must explicitly request the discount at any time before being billed in order for it to be applied, or the technician may explicitly offer to include the first-time discount when discussing billing or rates or making the first appointment. The client will be billed the full rate for any subsequent appointment, or for any billable time past one hour of the first appointment (although the discount may be extended to apply to longer than one hour of the first contiguous appointment at our discretion). The offer is limited in time as it will not be available indefinitely, but the length of time it remains available is entirely at our discretion and may end, change, or restart again, arbitrarily and without notice. New first-time clients who explicitly request the discount up to three days after it has been withdrawn or ended may still receive the discount, at our sole discretion. The discount cannot be deferred or transferred, and has no cash value, and is not eligible for refund. The discount cannot be applied retroactively, or combined with any other offers. Other similar offers will be bound by similar terms. Promises or offers for a free initial/first consultation/appointment/estimate/evaluation refer to a preliminary appointment up to one hour meant to evaluate the client's needs, and to discuss possible work, pricing, plans, etc. This free initial appointment has no cash value. Some minor work/IT services may be performed at no charge during this free appointment as a courtesy. If regular services are necessary, or ready to begin immediately, the client will be informed that the billing period will begin at that time, ending the free appointment, and they will be billed henceforth. Quoted rates may vary and are entirely at our (or the technician's) discretion. Clients will be informed of the quoted hourly rate before being billed. Services are billed on an hourly basis, divided into half hours. The technician has full discretion to determine the exact number of hours to bill for, within a reasonable timeframe (e.g. a 45 minute appointment could be rounded to be billed for a half hour, or for a full hour, at the technician's discretion) and the client will be bound by this determination. Hourly rates may vary by client, and by scope of work, and by other factors, and are subject to being changed. If rates are changed for a client, the client will be informed and must agree before any work begins under the new rate, but with no particular length of advanced notice. Changes in hourly rates will be communicated to the client in person, via phone, via email, via text, via letter, or via any other direct method of communication, with as little as no advanced nottice, but before work under the new rate commences. We reserve the right to charge additional fees, on top of the base hourly rate, for any reason, at our discretion, and the client will be responsible for paying them in full. Refunds will not be issued for any reason, except on very rare occasions at our sole discretion. In those rare occasions, refunds may or may not be issued via the same method of payment used to make the payment, and may or may not constitute the full amount paid. Billable services include in-person or remote (via telephone or email or other internet communication) service, or time spent working on or researching an issue for the client. You agree not to hold us responsible for any damage or harm which may occur (or be perceived to have occurred), whether physical or digital, as a result from in-person service or our recommendations or advice. You agree not to hold us liable for any damage or harm resulting (or perceived to be resulting), whether physical or digital, from remote service, and take responsibility for the extra risks of remote service, such as the possibility of being disconnected in the middle of service, third party cyber attacks, etc. Requests for remote support may be rejected in lieu of in-person support or other techniques, for any reason. (Some issues can not be solved, or can not be easily solved, remotely.) You agree not to hold us responsible for any claims made about the ability to conduct service, or the potential results of service, as they are made in the form of estimations or possibilities or opinions or expectations. You agree not to hold us responsible for actions which may or may not cause potential harm (including physical or digital harm) to your devices being serviced, or their surroundings, or to yourself or to any person present. Technicians will act in good faith (without any malicious intent) to preserve (or restore, or improve) the integrity of your devices being serviced, and whenever possible will attempt to warn you about potentially damaging actions (which may sometimes be necessary to attempt to provide thorough service or to diagnose an issue). Any decisions on potentially damaging actions taken by technicians are made by you as the client, as you will be given as much information to inform your decision as possible by the technician. You may defer to to the technician to make the right decisions, but you retain responsibility for those decisions, and you will not hold us liable for any actions taken. Payments are due in full directly to the technician at the end of the service appointment, or as otherwise specified. If a technician determines that to complete service, they must halt working and return on another day (multiple appointments), payment for each day's total billable hours must be paid in full at the end of each day's appointment; but the technician at their own discretion may allow the client to defer the day's payment until the end of a subsequent appointment, or ultimately at the end of the particular subsequent appointment during which the issue at hand is fully completed, or at any time, at the technician's discretion. If a technician is unable to complete service for any reason, the client will still be billed for all hours worked, and is responsible for paying for those billed hours full. If a technician determines that no action is necessary to render service (e.g. a "false alarm" issue), the client will still be billed for time spent examining the issue. Technicians can accept payments in the form of check, cash, or certain electronic transfers to be discussed by the technician. If payments are not paid in full when due, you will be charged an additional 20% late fee per full month past due. The technician or this website's operators or their representatives will make every good faith effort to collect payments in full in a timely matter, and will pursue every legal route to collect them if necessary. Your cooperation is much appreciated. Our services are considered "as is" and do not necessarily conform to any company's or manufacturer's warranty or guidelines. You acknowledge that technicians are not responsible for your hardware, software, personal files or data, or their condition. No guarantees are made for the condition of your devices or data or other technology after service has been completed. Services are provided without any warranties or guarantees. We make no warranty or guarantee that the service or deliverables will meet clients' requirements or level of satisfaction, or that the service will be available on an uninterrupted, timely, or error-free basis, or will meet any particular level of quality. Technicians make no warranty about any third party or third party services, including when a technician makes a recommendation or installs software or hardware, etc. Technicians will take reasonable precautions to protect your personal data including any passwords needed during service, or any files that are handled. Technicians will make no attempt to store or save your data for their own use, and you are ultimately responsible for your own data's safekeeping. If you request that we do store or transfer or know or memorize any passwords or data for any reason, we will take every reasonable precaution and best practice to keep them secure, but we are not liable for any loss or damage that may result. The claim of no contracts or no subscriptions/commitments refers simply to our hourly billing model, and does not diminish the legally binding nature of these terms or any future or secondary contracts made between technicians or us and the client, including verbal contracts. These terms are valid and binding unless and until we, with the client, expressly agree to new terms or contracts which explicitly make these terms invalid or altered. Any claim of availability 7 days a week does not guarantee a technician will be available at any particular time, simply that technicians are available to schedule appointments on any day of the week, schedules permitting. We make no guarantee that a technician will be able to respond to any issue in a timely manner, or at all, and scheduling is entirely at the discretion of the technician. Any claim of 24-hour availability does not guarantee that a technician will be available at any particular time, especially on short notice, merely that the technician will attempt to make themself available at any requested time, but scheduling conflicts may still arise. Any claim of emergency support refers to our ability to provide service to address urgent, critical, or emegency situations, but does not guarantee that we will be able to resolve any of those issues in a timely manner or at all. Clients are responsible for their own tax responsibilities, including sending required tax forms/documents to us or technicians in a timely manner. If the client requests us to make a purchase on their behalf, the client is responsible for the entire cost of the purchase including taxes or other third-party fees or costs. The client is responsible for requesting that a technician possess any necessary insurance, license, certification, or authorization they may require, before requesting billable service. For purposes of New York City Local Law 140 only, to the extent it is deemed to apply, the “value” of the services performed pursuant to this Agreement is equal to the total amount per appointment billed by the technician. We make no claim of association or partnership or employment or representation with any client. This website is operated in the United States and is not available to, and should not be accessed or used by, residents of the European Economic Area or any other nation or location. Use Restrictions: we permit you to view and use this website solely for your own personal or limited commercial use, as applicable, in either case not inconsistent with the intended purpose of the website. Furthermore, you agree that you will not: (a) cause, permit or authorize the modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of the website; (b) sell, assign, rent, lease, act as a service bureau, or grant rights in the website, including, without limitation, through sublicense, to any other person or entity without the prior written consent of us; (c) make any false, misleading or deceptive statement or representation regarding us; (d) institute, assist, or become involved in any type of attack including, without limitation, denial of service attacks, upon the website (or any servers, systems or networks connected to the website) or otherwise attempt to obstruct, disrupt or interfere with the operation of the website or any other person’s or entity’s use of the website (or any servers, systems or networks connected to the website); (e) attempt to gain unauthorized access to the website, or any servers, systems or networks connected to the website; (f) use the website for any commercial purpose unless consistent with these Terms and the intended use of the website; (g) use the website to develop, generate, transmit or store information that is defamatory, harmful, abusive, obscene or hateful; (h) use the website to upload, post, e-mail or otherwise transmit any material that constitutes unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation or commercial electronic message; (i) breach any agreements you enter into with any third parties; (j) use the website for any unlawful, prohibited, abnormal or unusual activity as determined by us at our sole discretion; (k) use the website to engage in any activity that (i) constitutes harassment or a violation of privacy or threatens other people or groups of people; (ii) is harmful to children in any manner; (iii) constitutes phishing, pharming or impersonates any other person or entity, or steals or assumes any person’s identity (whether a real identity or online nickname or alias); or (iv) violates any applicable law, ordinance, rule, regulation, treaty or self-regulatory guidelines; (l) improperly obtain or attempt to improperly obtain any information or data from the website including, without limitation, email addresses or mobile phone numbers; (m) intercept, examine or otherwise observe any proprietary communications protocol used by the website, whether through the use of a network analyzer, packet sniffer or other device; or (n) use any type of software tool or script that is designed to provide a means of surreptitious or unauthorized access to, or distort, delete, damage, affect, or disassemble, any aspect of the website. Unless otherwise set forth in a written agreement between you and us, you must adhere to our linking policy as follows: (a) the appearance, position and other aspects of any link to this website may not be such as to damage or dilute the goodwill associated with us or our licensors’ names and trademarks; (b) the appearance, position and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, affiliated with, or associated with us. We reserve the right to revoke its consent to the link at any time and in our sole discretion (including any link on any social media networking platform). Furthermore, we reserve the right to revoke or modify any link (including any vanity link) to the website or otherwise related to your use of the website (including any link on any social media networking platform). Trademarks: The information, name and logo on this website are trademarks and service marks of ours. Unless permitted in a separate written agreement with us, you do not have the right to use any of our trademarks, service marks or logos and your unauthorized use of any of these may be a violation of federal and state trademark laws. Ownership: You acknowledge and agree that we own all rights, title and interest in and to the website, including all intellectual property, industrial property and proprietary rights recognized anywhere in the world at any time and that the website is protected by United States and international copyright laws. Further, you acknowledge that the website may contain information that we have designated as confidential and you agree not to disclose such information without our prior written consent. You agree to defend, indemnify and hold us harmless from and against any and all claims, demands, liabilities damages and losses including, without limitation, reasonable attorneys’ fees, resulting from or arising out of (a) your use of the website or our services; or (b) your breach of these Terms or any other policies that we may issue from time to time. These terms supersede any agreement made between you and us prior to to your use of this website or our services. You agree that in the event of any dispute, the process will be handled through arbitration as applicable or enforceable under the law and at our discretion, and we will not be responsible for any of your related arbitration fees. The location will be in New York, NY. Should any legal action arise between us, you agree to be held responsible for all of our legal fees. We may reject any request for support, or choose not to reply to any method of contact, for any or no reason, and we may not be held liable for any damages or incidences occurring in our absence. Unfortunately, we are not able to work with every client who contacts us, even if we have worked with said client before, due to changing time constraints, scope of work, inability to visit your location to conduct work, or any other reason at our discretion. No guarantees of availability or ability are made. Violation of any of these terms by a client or visitor of the websites may result in the termination of any agreements or business relationship with the client, being blocked from accessing this website, legal action, and/or other actions or no action, at our discretion. Much of our work is done on-site and in-person at your physical location, such as your home or office, and as such you are entirely responsible for the safety of the visiting technician. We assume no responsibility or liability for any damage done to your premises or property during or after these visits, or any claims of damage resulting from our physical presence, beyond cases of gross negligence. You may in some cases be required to provide compensation for our travel to your location, especially if you are located outside of New York City. Sometimes a technical issue may need to be investigated for a period of time which ultimately does not result in the issue being solved - the client will still be billed for the time spent investigating the issue and/or attempting to find solutions. We strive to use industry best practices when implementing any solution or when giving any recommendations or advice; but, ultimately, it is up to the client to make decisions and ensure their own cyber security. As such, the client can not hold us responsible for any security breaches or incidents or perceived security incidents (including computer viruses, malware, ransomware, cyber attacks of any kind, hacking attempts, physical breaches, employee breaches, and so on) that may or may not be associated or resulting directly or indirectly from recommendations, advice, implemented solutions, or other actions by us. You may be billed for reimbursements for any incidental or directly or indirectly related purchases or expenditures related to work. The cost billed may or may not exactly match the amount spent by the tech. We will refuse any request to perform or assist with illegal acts, including pirating software, hacking, or other illegal or immoral digital activity. You agree not to make disparaging remarks about us, our website, or our services, in any form, including written or print form, or in online social media posts, websites, blogs, online reviews, other media, or in any other form of communication. Any claims of being able to solve any issue or any problem does not guarantee that any issue will be solved to the extent of the client's requirements - only that any type of tech issue can be addressed by us, whether it is fully solved, or simply fully diagnosed so that further recommendations can be given, or simply so that the client can properly understand the issue, etc. All matters discussed between the tech and the client, including the billing rate, are considered confidential and should not be discussed with third parties unless otherwise stipulated.